Returns & Refunds Policy
Return Eligibility
We accept returns under the following conditions:
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Items must be unused, unopened, and in original packaging
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Return requests must be submitted within 7 days of the delivery date
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Proof of purchase (order number or receipt) is required
Items that do not meet these conditions will not be eligible for a return or refund.
Non-Returnable Items
The following items are non-refundable and non-returnable:
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Digital products or downloadable content
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Gift cards
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Items marked as final sale
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Products damaged due to misuse, negligence, or normal wear and tear
How to Request a Return
To initiate a return, please contact us at:
📧 Email: [email protected]
Include the following information:
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Order number
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Reason for return
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Clear photos (if the item is damaged or defective)
Returns sent without prior approval will not be accepted.
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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We recommend using a trackable shipping service
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Once verified, we will offer one of the following:
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Replacement at no additional cost, or
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Full refund to the original payment method
Refund Processing
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Approved refunds will be issued to the original payment method (PayPal or Stripe)
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Refunds are processed within 5–10 business days after the returned item is received and inspected
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Processing times may vary depending on your bank or payment provider
Late or Missing Refunds
If you have not received your refund:
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Check your PayPal or bank account again
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Contact your payment provider
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If the issue persists, contact us at [email protected]
Cancellations
Orders can only be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process instead.
Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: [email protected]